SUMMARY

Experienced Web Producer with a strong background in managing multilingual websites and intranets using CMS platforms such as AEM, Drupal, and Contentful. Skilled in working with cross-functional teams to deliver web projects and deploy site enhancements.

• Led web production team comprised of two internal resources and an external development agency

• Performed quality assurance for completed web requests to ensure accuracy and compliance with the web style guide and accessibility

• Coordinated website development and content migration for rebrand and refresh projects

• Learned new technologies quickly to support team and project needs

SKILLS

• Web Production: Global corporate websites, intranets and customer facing applications

• Website Management: Web projects including requirements, development, testing, and implementation

• Content Management Systems (CMS): Drupal, Contentful, SharePoint, WordPress, Adobe Experience Manager (AEM)

• Web Infrastructure: Hosting vendors such as AWS and WP Engine; website tools such as Google Analytics, Google Tag Manager, and CrazyEgg; video hosting including as Brightcove, YouTube, Vimeo, and Wistia

• Training: Deliver virtual training sessions via WebEx or Zoom

EXPERIENCE

INTERNAL REVENUE SERVICE – San Jose, CA
Web Producer                                                        
2024-2025

• Create and update pages on irs.gov

• Ensure the quality and timeliness of content updates

• Update and publish localized versions of pages as required

• Perform quality assurance of completed publishing team updates to ensure accuracy and alignment with web style guidelines and 508 accessibility compliance standards

HOGARTH – Sunnyvale, CA
Content Manager
2023-2024

• Performed content management tasks using AEM and XML based tools in support of product launches, marketing initiatives, and maintenance activities for over 30 locales

• Ensured the quality of content updates and layout changes

• Collaborated cross-functionally on projects with internal and external teams

• Led content management projects including migrating experiences to AEM

• Kept documentation up to date with the latest versions of the experience

• Trained more than ten team members on the content management systems and the overall process

GUIDEWIRE SOFTWARE – San Mateo, CA
Web Producer/Online Marketing Manager
2014-2022

• Responsible for three corporate websites along with supporting web technologies

• Coordinated website development and content migration of two rebrand projects which included new designs, CMS systems and infrastructure

• Established and managed a team of web producers working with cross-functional partners on new and existing content more than doubling the number of requests completed annually

• Oversaw the development and project queues for the development agencies supporting the corporate and careers websites keeping work within the hourly limit

• Planned and managed current and future budgets for the website and overall Brand team including a $1.7M budget for the most recent brand refresh project

• Provided website metrics reports as needed using Google Analytics     

SYMANTEC CORPORATION – Mountain View, CA
Web Producer/Program Lead
2006-2014

• Managed corporate intranet for more than 20,000 employees worldwide and over 300 departmental publishers

• Oversaw the internal branch of the content management system hosting the corporate intranet

• Supervised external vendor for web development and design tasks with an overall $140K budget

• Consulted, provided recommendations, and virtually trained departmental content owners

EDUCATION:

Certificate for Level 1: Design Foundation for Print and Web – UC Santa Cruz Extension

M.S., Business Administration – Central Michigan University – Mt. Pleasant, MI

B.S., Electrical Engineering – University of Oklahoma – Norman, OK

MILITARY SERVICE:

UNITED STATES AIR FORCE – Wright-Patterson Air Force Base – Dayton, OH
Captain